MidFirst Bank receives J.D. Power Award For the second consecutive year, Oklahoma City-based MidFirst Bank has received the highest ranking in customer satisfaction in the southwest region in the J.D. Power U.S. Retail Banking Satisfaction Study. The study measures customer satisfaction across six factors: channel activities (including assisted online service, ATM, branch service, call center service, automated phone service, mobile banking, and online banking), communication and advice, convenience, new account opening, problem resolution and products and fees. "This award is confirmation of the quality and personalized service our team provides our customers each and every day," CEO Jeff Records said.Read more on NewsOK.com