Service | featured news

(Image from article: "Survey: Alaska Airlines, JetBlue tops")

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Rude staff, fees top traveler gripes

Travelers are exposed to all sorts of indignities on the road, but the rude service employees they encounter along the way seem to trump most other in-transit frustrations, a new survey finds.

Survey: Alaska Airlines, JetBlue tops

Air travelers seem to be constantly complaining about fees, the lack of service and cramped seats on flights, but surprisingly their level of satisfaction with airlines is on the rise, a new survey finds.

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