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It seems the airlines are doing something right. U.S. air carriers posted all-time lows for the number of mishandled bags and bumped passengers in 2011, according to reports released Tuesday.
Airline passengers can feel like a pinball these days: getting bumped, unexpected layovers, canceled flights, switched airlines and losing luggage. Coping well can lessen the headaches.
Last week, the Department of Transportation released a slew of new rules that will affect the air travel experience. One of the more interesting changes? Getting bumped is now going to get you a lot more money than before.