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Southwest to charge passengers who don't show up

Southwest Airlines

Southwest Airlines customers will soon pay a fee for not canceling a ticket before their flight. The airline outlined the new policy Friday at an investors' conference in New York. Right now, Southwest lets passengers who don't use their ticket apply the price toward a new ticket. Southwest says it can reduce no-shows and generate more revenue by adding the cancellation fee on restricted tickets.

 

Airlines pocket $1.5 billion in luggage and reservation change fees

Airlines pocket $1.5 billion in luggage and reservation change fees

While the nation's airlines continue to blame higher fuel costs for cutting into profits, the industry continues to pocket hefty revenue from fees.

 

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