New United Airlines CEO Oscar Munoz contacted frequent fliers in an email this week, promising to work on the airline's now notoriously poor customer service and its struggles with being on time, while acknowledging, "We can do better."
Gregory Karp, Chicago Tribune: Living
Wed, 09/16/2015 - 8:20am
New United Airlines CEO Oscar Munoz contacted frequent fliers in an email this week, promising to work on the airline's now notoriously poor customer service and its struggles with being on time, while acknowledging, "We can do better."