How 'service With A Smile' Takes A Toll On Women

Adia Harvey Wingfield, The Atlantic
Tue, 01/26/2016 - 11:39am

Bobby Yip / Reuters Discussions of gender inequality in the workplace often focus on the more visible manifestations of the imbalances between men and women: wage inequality, the motherhood penalty, or the lack of paid leave. These are all important issues that, if fixed, would help women. More difficult to pinpoint and address, however, are the ways that what sociologists call “emotional labor” also reinforces workplace gender inequality.

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