Forced To Buy Another Airline Ticket

On his return flight from Madrid to San Juan, Jose Morales is forced to buy a one-way ticket because of an error made by Expedia. Now the agency wants him to contact the airline for a refund. Can it do that? And what of its "promise" to take care of any problems that come up?

Topics:  madrid   san juan   jose morales   expedia   airline   ticket   forced to buy   
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