Kim Bouck is wary of the fine print on the "free" ticket offer by American Express. So she gets a few of the company's promises in writing. When the promises are broken, however, American Express backtracks -- and she's left ticketless. What now?
CNN.com - Travel, CNN: Travel
Fri, 01/30/2009 - 8:40am
Kim Bouck is wary of the fine print on the "free" ticket offer by American Express. So she gets a few of the company's promises in writing. When the promises are broken, however, American Express backtracks -- and she's left ticketless. What now?