For a brief time in mid-June, it seemed like Costco (NASDAQ: COST) had stumbled badly.The company switched its rewards credit card from longtime provider American Express (NYSE: AXP) to a Visa (NYSE: V) card provided by Citigroup (NYSE: C) on June 20 and the immediate results were a disaster. There was customer confusion, problems at checkout where consumers tried to use their now-inactive cards, and over 1.5 million calls to Citigroup, which had trouble dealing with the call volume.
Costco's Biggest Weakness Just Became A Strength
newsfeedback@fool.com (Daniel B. Kline), The Motley Fool
Thu, 10/06/2016 - 4:13am
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