The Adobe Summit is currently underway in Las Vegas, and 13,000 attendees received the message that we are now buying experiences rather than products and that consumers prefer a personalized experience. However, with the General Data Protection Regulation (GDPR) legislation on the horizon, combined with an increasing suspicion of any brand that creepily uses our data, some might argue the news is a little too close for comfort to the recent Facebook controversy.

BING NEWS:
  • 8 Luxury Experiences To Gift Your Loved Ones — Instead of Fancy Presents
    While receiving gifts from someone you love has its merits, some people prefer experiences instead. GetYourGuide, a leading global travel platform, found that 92% of U.S. consumers would rather get ...
    11/29/2024 - 12:00 pm | View Link
  • These digital product trends will define 2025
    From platform selectivity to a return to mobile centricity, these four trends will shape the future of digital experiences.
    11/25/2024 - 9:01 pm | View Link
  • 81% of Indian consumers prefer human-like AI interactions, reveals Zendesk report
    High trust in AI among Indian consumers drives demand for personalised, empathetic interactions; 88% of CX leaders see positive ROI from AI tools.
    11/21/2024 - 9:35 pm | View Link
  • As Consumers Seek More Joy and Less Stress, Holiday Data Shows Gifting Food Is on the Rise
    Omaha Steaks survey reveals nearly 80% of consumers prefer sharing a meal over unwrapping a traditional gift, reflecting a growing trend toward meaningful, stress-free holiday experiences OMAHA, Neb.
    11/20/2024 - 1:00 am | View Link
  • New Five9 Study Finds 75% of Consumers Prefer Talking to a Human for Customer Service
    New Five9 data highlights the continued importance of the human touch in CX, as 75% prefer talking to a real ... use of AI to enhance and streamline experiences. Given that 40% of consumers ...
    10/22/2024 - 10:00 pm | View Link
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