Comment on Apologize or Lose Your Customers

The author, not pictured, doesn't want to take her husband's last name. Hispanolistic/Getty ImagesWhen I married, changing my last name to my husband's felt like too much work. Three years later, I still haven't changed my name and realize I don't want to. The tradition feels antiquated, and I don't want to erase who I am.

My family stayed in a castle during our epic multigenerational trip. Kathleen WillcoxMy group of 20 went on a multigenerational trip to Austria and stayed in a castle for a week. Our stay cost about $151 per person per night, which felt surprisingly affordable for all we got. We had a great time and especially enjoyed exploring the spacious grounds and castle amenities.

Rupert Grint. Michael Loccisano/Getty ImagesRupert Grint has been ordered to pay £1.8 million (around $2.3 million) in taxes by the UK government. It stems from a tax dispute in the 2011 to 2012 tax year. An appeal brought forward by the "Harry Potter" star's lawyers was dismissed by a tribunal judge."Harry Potter" star Rupert Grint has been hit with a £1.8 million (around $2.3 million) tax bill after losing a legal battle related to his earnings in the 2011 to 2012 tax year, according to multiple British outlets.

My sister and I often prefer different kinds of travel. Alesandra Dubin,Me and my family love high-end luxury travel but my sister and her family aren't used to it. We went on a big group trip, and I chose to go to a luxury resort that was right up my alley.

Starbucks' hot chocolate had the most depth of flavor of any I tasted. Katherine Tangalakis-Lippert To find the best hot chocolate, I tried Starbucks, Peet's, Coffee Bean, Dunkin', and Krispy Kreme. Starbucks' cocoa had notes of smooth dark chocolate, while Coffee Bean's was thicker and sweeter. Here's the best hot chocolate from a national coffee chain and why. The end of the year is upon us, and with it comes the cool winter months, which means it's time to ditch my regular order of iced coffee in favor of a warmer drink.

Oversized crocodiles have met their match with Vrai AI counterfeit technology. EbayLacoste is using AI tech Vrai to detect counterfeit returns. Return fraud costs retailers billions, with billions lost globally. Amazon and other retailers face scams exploiting return policies for financial gain. Spotting designer knockoffs is now easier than ever.