Andy Jassy, Amazon's CEO, sent out his latest company-wide memo on Monday. Dan DeLong/GeekWire Earlier this week, Amazon CEO Andy Jassy sent a company-wide memo explaining return-to-office plans. Fortune 500 communications consultants analyzed the memo for Insider. They said Jassy displayed transparency and empathy - key ingredients when managing uncertainty. The pandemic fundamentally changed where and how we work, and CEOs - including Amazon's Andy Jassy - are still grappling with how to communicate uncertainties to their teams.