The most outrageous fees to date are those that are grossly out of proportion to the service rendered or those that punish customers for the airlines’ operational flaws.
By SUSAN STELLIN, NY Times: Business
Thu, 08/05/2010 - 8:01pm
The most outrageous fees to date are those that are grossly out of proportion to the service rendered or those that punish customers for the airlines’ operational flaws.