After Embarrassing Blunder, At&t Promises Bill Credits For Future Outages

Jon Brodkin, Ars Technica
Wed, 01/08/2025 - 1:10pm

AT&T, following last year's embarrassing botched update that kicked every device off its wireless network and blocked over 92 million phone calls, is now promising full-day bill credits to mobile customers for future outages that last at least 60 minutes and meet certain other criteria. A similar promise is being made to fiber customers for unplanned outages lasting at least 20 minutes, but only if the customer uses an AT&T-provided gateway. The "AT&T Guarantee" announced today has caveats that can make it possible for a disruption to not be covered.

Topics: at&t guarantee at&t-provided comments the embarrassing bill credits future outages minutes wireless customer full-day device fees taxes customers mobile lasting

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After Embarrassing Blunder, At&t Promises Bill Credits For Future Outages

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